We understand the issue with launching into ERLC and it has been patched for V2
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User Lookup
Staff only.
How to Use
Go to Management → User Lookup tab
Enter a Discord ID or username
Click Lookup
Information Shown
Section
Details
License
Plan, key, expiry date, status
Hardware
HWID, last heartbeat, app version
Cookies
Total, healthy, expired, last check
Session
Live (from app) or last known (from DB)
Role
standard / club33 / staff
Cookie stats show "live" when the user is actively connected (data from their current session) or "last known" when pulled from the licenses table in Supabase.
Staff Actions
Action
Description
Reset HWID
Unbinds license from current PC. User can activate on a new device.